Cookie Notice
ConsumaVet uses the cookies needed to run the marketplace, our live chat's cookies once you choose to chat with us and, only if you agree, analytics cookies from Google and Zoho that show us how the website is used and marketing cookies from Meta that measure our Facebook and Instagram ads. Analytics and marketing cookies are off until you choose "Accept all" or turn them on under "Manage choices" in our cookie banner. You can change your choice at any time with "Cookie settings" at the bottom of every page or the button at the end of this notice.
| Cookie | Purpose | Type | How long |
|---|---|---|---|
| cv_customer | Keeps practice staff signed in to their practice account | Strictly necessary | 24 hours, or until you sign out |
| cv_supplier | Keeps supplier staff signed in to the supplier portal | Strictly necessary | 24 hours, or until you sign out |
| cv_cart | Remembers the products in your basket | Strictly necessary | 30 days, or until you place the order or sign out |
| cv_preview | Lets ConsumaVet staff see the full website while it is closed for launch (only set for staff who open a private preview link) | Strictly necessary | 30 days |
| connect.sid | Keeps ConsumaVet staff signed in to our admin system (admin site only, not used on the marketplace) | Strictly necessary | 10 hours |
| Zoho SalesIQ chat cookies (set by Zoho; names include e3de1f7d42, uesign and ones starting zld) | Run the live chat you asked for: connect you to our team, keep the chat secure and remember the chat window and your conversation | Needed for the chat you asked for; only set after you click "Chat with us" (or, if you accept analytics cookies, when you visit) | From the end of your visit up to 6 months |
| Zoho SalesIQ visit tracking cookies (set by Zoho) | Record the pages you visit on our website and when, and, if you sign up, link them to your enquiry in our Zoho CRM. Provider: Zoho Corporation B.V. | Analytics; only set if you accept analytics cookies | As listed in Zoho's SalesIQ cookie policy (below) |
| cv_cookie_choice | Remembers whether you accepted or rejected analytics and marketing cookies, so we don't ask on every page | Strictly necessary | 6 months |
| _ga (set by Google Analytics on our website) | Distinguishes one visitor from another, so we can count visitors. Provider: Google Ireland Limited | Analytics; only set if you accept analytics cookies | 2 years |
| _ga_<ID> (set by Google Analytics on our website; the end of the name is our Google Analytics ID) | Keeps track of your visit (session), so the pages you view in one visit are counted together. Provider: Google Ireland Limited | Analytics; only set if you accept analytics cookies | 2 years |
| _fbp (set by the Meta pixel on our website) | Measures how well our Facebook and Instagram ads work: counts visits and sign-ups that come from an ad. Provider: Meta Platforms Ireland Ltd | Marketing; only set if you accept marketing cookies | 3 months |
| fr (set by Meta on facebook.com) | Used by Meta to measure and deliver ads on Facebook and Instagram. Provider: Meta Platforms Ireland Ltd | Marketing; only if you accept marketing cookies | 3 months |
We also record clicks on sponsored products and banners so suppliers can see how their adverts perform. Adverts are shown to signed-in practice staff, so a click is linked to your account; if a click ever comes from someone who is not signed in, we use a one-way scrambled code made from the network address and browser instead. Neither is stored in a cookie, and neither is used for advertising on other websites.
Our live chat is provided by Zoho SalesIQ (EU data centre). If you don't accept analytics cookies, nothing from Zoho loads until you click "Chat with us", and even then Zoho's visit tracking stays off and only the chat's own cookies are set. If you accept analytics cookies, Zoho SalesIQ loads on every page and records the pages you visit on our website and when. If you then register your interest, apply to join or register a practice, we pass Zoho SalesIQ your email address and company name (never anything else you type), so your visits appear with your enquiry in our Zoho CRM. If you later turn analytics cookies off, Zoho's visit tracking is switched off. Zoho's full, current list of SalesIQ cookies is in its SalesIQ cookie policy at zoho.com/salesiq/cookies-policy.html.
Our analytics cookies come from Google Analytics, provided by Google Ireland Limited. Nothing from Google loads until you accept analytics cookies. If you accept, Google Analytics tells us which pages are visited, roughly where visitors are (town or region), what devices they use and how many register their interest. We never send Google your name, email address, phone number, postcode or anything you type into our forms, and Google's advertising features are turned off. If you later turn analytics cookies off, Google Analytics stops and its cookies are deleted from our website. How Google uses this data is explained at policies.google.com/privacy.
Our marketing cookies come from the Meta pixel, provided by Meta Platforms Ireland Ltd. Nothing from Meta loads until you accept marketing cookies. If you accept, the pixel tells Meta which pages of our website you visit and when you register your interest, so we can see whether our ads work. We never send Meta your name, email address, postcode or anything you type into our forms. If you later turn marketing cookies off, the pixel stops sending anything. How Meta uses this data is explained in its privacy policy at facebook.com/privacy/policy.
You can block or delete cookies in your browser settings. If you block the necessary cookies, you will not be able to sign in or order.
Questions: hello@consumavet.co.uk. Last updated: 12 November 2026.